| 1. Service undertaking: |
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The company identifies the customers'
requests and fulfils then by collecting,analyzing and handling
the informations about the satisfaction from the customers..
It focuses its mind on the customers,which is regarded as
its own dealing start and end. And it regards the measurement
of the satisfaction from the customers as them of the accomplishment
of its QC system. The company will handle the suggestion
from the customers in time and when necessary send someone
for visiting service. |
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| 2. The Service Dept.: |
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(1) The sales Dept.: responsible for
the arrangement of evaluating the customers` satisfaction,the
communication with the customers, the confirmation of the
existing & potential demand from the customers, and keeping
of the relevant service records. |
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(2) The QC Dept.: responsible for the
analysis of the customers' opinion and information, the
handling of their complaint, and the designation & supervision
of the responsible department.
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(3) The Technology Dept.: responsible
for the handling of the questions in technology including
the introduction of the characteristics,the appropriate,
the new product improvement and the other special requirements. |
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| 3. The Service Requirements: |
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(1) The Sales Department collects the
informations about the satisfaction with the quslity of
the product and service by,: a. visiting, writing, calling
or faxing the customers to communicate with them and consul
& know their opinion and expectation. b. sending them the
Questionnaires Form for the Customers' Satisfaction to know
their satisfaction. c. Consulting the agent about the customers'
satisfaction. d. Getting the opinion about the customers'
observation of our company. e. The complaint from the customers.
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(2) The QC Dept. analyzes the above
datas statistically, evaluates the customers' satisfaction
with the products, makes the annual written report, reports
the management representative and makes them the input of
management evaluation. |
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(3) The QC Dept. is responsible for
the customers' complaint registration and the Correcting
and preventing Measurement Sheet delivering to the relevant
responsible departments, which will analyze the causes and
take the correcting and preventing measurement.The QC Dept.
is responsible for the supervision of its effect.. |
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(4) To know the demand and order intention from the customers
in time, the Sales Dept. files the customers' datas, helpful
to the communication with them & the informanion feedback.
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